Prepared for Neil Kolton by John Alvarado · records as of November 8, 2026
Zoëtry Marigot Bay St. Lucia

Zoëtry Marigot Bay St. Lucia

124 keys · Castries and Marigot Bay loop

Jump to: The money · What is moving · The facts

The play

How to work this one.

Why this one

124 suites and residences, owned by JMA Ventures and run by Hyatt's Inclusive Collection, with a useful marina setting.

Likely pressure points

No current general manager is public, and the sales lead named at Secrets appears to cover this resort too. Hyatt's commercial team sets distribution. Older claims about kitchens have no source.

What to lead with

Raise it with the owner, Todd Chapman, or in the Secrets meeting. Treat it as groundwork.

Who decides

Todd Chapman: Partner & CEO / Chief Executive Officer, JMA Ventures

Eduardo Schutte: Senior Vice President, Commercial, Hyatt Inclusive Collection (public source, July 2026)

Javier Águila: President, Inclusive Collection, Hyatt (public source, July 2026)

Named in older or thinner sources. Do not use in writing until you confirm:

Gonzalo del Peón: Group President of AMResorts Americas and Global Commercial (Dec 2022) (last public source, December 2022)

Alisteer Nelson: Director of Sales and Marketing, Secrets St. Lucia (Hyatt Inclusive Collection St. Lucia) (last public source, December 2025)

Saul Nunez: General Manager (Dec 2022) (last public source, December 2022)

Opening note and meeting plan

Tap a paragraph once to select all of it, then copy.

Raise it in the Secrets meeting first, and ask who speaks for Zoëtry on distribution.

Meeting plan: start with their soft weeks and how they fill them today. Show how password-protected member distribution keeps any rate out of public view. Walk through seven-night, non-refundable stays and the static net rate of about 37 to 40 percent off BAR / Best Available Rate, before taxes. Choose As-Used or Guaranteed inventory, agree return provisions by season, and set one test block.

One-page brief for this resort →

The people

Who runs it, and who can say yes.

Partner & CEO / Chief Executive Officer, JMA Ventures

Todd Chapman

Partner & CEO / Chief Executive Officer, JMA Ventures

Resorts on your list: Zoëtry Marigot Bay St. Lucia.

Full profile →

Senior Vice President, Commercial, Hyatt Inclusive Collection

Eduardo Schutte

Senior Vice President, Commercial, Hyatt Inclusive Collection

Resorts on your list: Secrets St. Lucia Resort & Spa, Zoëtry Marigot Bay St. Lucia.

Full profile →

President, Inclusive Collection, Hyatt

Javier Águila

President, Inclusive Collection, Hyatt

Resorts on your list: Secrets St. Lucia Resort & Spa, Zoëtry Marigot Bay St. Lucia.

Full profile →

Director of Sales and Marketing

Alisteer Nelson

Director of Sales and Marketing

Resorts on your list: Secrets St. Lucia Resort & Spa, Zoëtry Marigot Bay St. Lucia.

Full profile →
What people say

What guests say about this one, in full.

Zoëtry Marigot Bay St. Lucia

Zoëtry Marigot Bay St. Lucia

Google: 4.3 stars from 841 reviews. Of the 17 newest reviews inside the window: 8 praise, 3 mixed, 6 complaint; the business replied to 7. Read them on Google

Reddit: No recent public mentions found yet in the forums we read.

Mixed October 15, 2026 · Google review

“Unbelievably bad experience so far”

Read the reviews on Google →
Complaint September 30, 2026 · Google review

“Not remotely five stars. I have been to Zoetry in Jamaica which was the worst until I stayed here. Staff tried to hustle us, changed rooms and learned that others had changed 2 or more times. The photo of the room we booked was misleading. Beaches have hostile young men who won't leave you alone.…”

Service and staffRooms and upkeep
Read the reviews on Google →
Complaint September 19, 2026 · Google review

“Do NOT stay at the Zoetry! They “talk” a good game when you check in; however, they do NOT follow through. This is an all-inclusive resort so we were told that our fridge in our room would be re-stocked every day - it was not. We even wrote out requests and left them and they were never fulfilled.…”

Value for moneyService and staffRooms and upkeep
Read the reviews on Google →
Praise September 14, 2026 · Google review

“We did an all-inclusive day pass at Zoëtry Marigot Bay and genuinely had an amazing experience from beginning to end. Five stars, especially for the staff! From the moment we arrived, Vornette at reception was warm and welcoming and made the sign-in process quick and seamless. She gave us…”

Service and staffFood and drinkBeach and setting
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Praise August 28, 2026 · Google review

“It was a great experience! Rooms were in need of updating but were clean. Service was great, very friendly staff overall. Some could be friendlier but overall good. Great location but not on beach.”

Service and staffBeach and setting
Read the reviews on Google →
Mixed August 22, 2026 · Google review

“Our stay at Zoëtry was definitely a rustic, relaxing getaway. The resort itself is a bit dated and may not wow you immediately, but it definitely grew on us as the stay went on. The property and surrounding area are beautiful, peaceful, and perfect if your goal is to truly slow down and relax. This…”

Food and drinkRooms and upkeepBeach and setting
Read the reviews on Google →
Complaint August 12, 2026 · Google review

“Falsely Advertised — Absolutely Not a 5-Star Experience Unfortunately, our experience at Zoëtry Marigot Bay was so disappointing that we ended up leaving the resort early. The property is advertised as a 5-star, all-inclusive luxury resort, with amenities and service such as housekeeping multiple…”

Service and staffFood and drinkRooms and upkeep
Read the reviews on Google →

Every summary links to the original post. Compare with the others on the list →

The facts

What the records show.

FactValueStatus and source
Own websitehttps://www.hyatt.com/en-US/hotel/saint-lucia/zoetry-marigot-bay-st-lucia/zomslChecked against a public source
AddressMarigot Bay Resort & Marina, Marigot, Saint LuciaChecked against a public source
DistrictMarigot Bay (Castries Quarter)Checked against a public source · Source
Keys124Checked against a public source · Source
Product124 suites, residences and penthouses, some connecting, up to seven adults.Checked against a public source · Source
OwnershipJMA Ventures (acquired 2021, renovated 2022)Checked against a public source · Source
ManagementHyatt Inclusive Collection (Zoëtry Wellness & Spa Resorts); current GM / General Manager not sourcedChecked against a public source · Source
Brand or flagZoëtry Wellness & Spa Resorts (Hyatt Inclusive Collection)Checked against a public source · Source
Interval InternationalNot on Interval's public St. Lucia directoryChecked against a public source · Source
RCI / Resort Condominiums InternationalNot in the RCI / Resort Condominiums International directory we could readIndicated by a public source; confirm
Operating statusOperatingChecked against a public source · Source
Public contact+1 758-458-5300; info.zomsl@zoetryresorts.comIndicated by a public source; confirm · Source
The money

What the resort keeps, week by week.

Public prices on Booking.com for seven nights and two adults, for the lowest refundable room found, with the taxes and fees shown at right. The commission range is our assumption, so ask what the resort really pays. A week that would otherwise sit unsold earns the resort nothing, and that is the real comparison for your program.

Sample weekWhat the resort keepsTaxes and source
Peak: February 13 to 20, 2027. Resort View Junior Suite King BedPublic price $5,373, with VAT / Value Added Tax, City tax inside that price. The net rate is quoted before tax, so no net or OTA / Online Travel Agency comparison is worked out here until the pre-tax rate is known.Read November 8, 2026.
Shoulder: June 5 to 12, 2027. Resort View Junior Suite King BedPublic price $3,968, with VAT, City tax inside that price. The net rate is quoted before tax, so no net or OTA / Online Travel Agency comparison is worked out here until the pre-tax rate is known.Read November 8, 2026.
Low: September 18 to 25, 2027. Resort View Junior Suite King BedPublic price $3,822, with VAT, City tax inside that price. The net rate is quoted before tax, so no net or OTA / Online Travel Agency comparison is worked out here until the pre-tax rate is known.Read November 8, 2026.
What is moving

Dated news, offers and reviews.

KindWhat it saysWhen and source
Reviews, last ninety days12 Google reviews with text in the last 90 days. Most mentioned: Service and staff (9), Rooms and upkeep (8), Beach and setting (8). Flags: New building or renovation (0), Quiet or closed weeks (2), Dining spend or meal plans (4).Google reviews saved November 2 to 8, 2026