Prepared for Neil Kolton by John Alvarado · records as of November 8, 2026
Royalton Hideaway Saint Lucia

Royalton Hideaway Saint Lucia

166 keys · Cap Estate loop

Jump to: The money · What is moving · The facts

The play

How to work this one.

Why this one

Part of a large campus with Royalton Saint Lucia, 166 adult suites. The Hunter family owns the group, and Royalton's club already works with Interval in Mexico and the Dominican Republic, none in St. Lucia.

Likely pressure points

It joined RCI / Resort Condominiums International's luxury program some years ago; current standing is unknown. Ask group leadership which owner and brand approvals are required. The general manager's name comes from an undated page.

What to lead with

Raise it with group leadership as an extension of what you already do with them. Do not start at the resort.

Who decides

Jordi Pelfort: President, Royalton Hotels & Resorts (public source, April 2026)

Stephen Hunter: President and CEO / Chief Executive Officer, Royalton International (public source, April 2026)

Andrew Dawson: Chief Financial Officer (CFO / Chief Financial Officer), Royalton International (public source, April 2026)

Jurgen Stutz: Senior Vice President of Sales, Marketing and Distribution, Royalton Hotels & Resorts (public source, January 2026)

Daniel Díaz: Executive Vice President, Royalton Hotels & Resorts (public source, January 2026)

Named in older or thinner sources. Do not use in writing until you confirm:

Sabine Adolphy: General Manager, Royalton Saint Lucia and Hideaway at Royalton Saint Lucia

Rinaldo Fernandez: Managing Director, Prime Travelers Club by BDR / Blue Diamond Resorts (last public source, September 2024)

Opening note and meeting plan

Tap a paragraph once to select all of it, then copy.

Since you know this group, I suggest raising St. Lucia with your current contacts there rather than writing cold. Jordi Pelfort is President, Daniel Díaz is Executive Vice President, Jurgen Stutz runs sales, marketing and distribution, and Andrew Dawson joined as Chief Financial Officer in April.

Meeting plan: start with their soft weeks and how they fill them today. Show how password-protected member distribution keeps any rate out of public view. Walk through seven-night, non-refundable stays and the static net rate of about 37 to 40 percent off BAR / Best Available Rate, before taxes. Choose As-Used or Guaranteed inventory, agree return provisions by season, and set one test block.

One-page brief for this resort →

The people

Who runs it, and who can say yes.

Royalton Hideaway Saint Lucia logo

President, Royalton Hotels & Resorts

Jordi Pelfort

President, Royalton Hotels & Resorts

Resorts on your list: Royalton Hideaway Saint Lucia, Royalton Saint Lucia.

Full profile →
Royalton Hideaway Saint Lucia logo

President and CEO / Chief Executive Officer, Royalton International

Stephen Hunter

President and CEO / Chief Executive Officer, Royalton International

Resorts on your list: Royalton Hideaway Saint Lucia, Royalton Saint Lucia.

Full profile →
Andrew Dawson

Chief Financial Officer (CFO / Chief Financial Officer), Royalton International

Andrew Dawson

Chief Financial Officer (CFO / Chief Financial Officer), Royalton International

Resorts on your list: Royalton Hideaway Saint Lucia, Royalton Saint Lucia.

Full profile →
Royalton Hideaway Saint Lucia logo

Senior Vice President of Sales, Marketing and Distribution, Royalton Hotels & Resorts

Jurgen Stutz

Senior Vice President of Sales, Marketing and Distribution, Royalton Hotels & Resorts

Resorts on your list: Royalton Hideaway Saint Lucia, Royalton Saint Lucia.

Full profile →
Royalton Hideaway Saint Lucia logo

Executive Vice President, Royalton Hotels & Resorts

Daniel Díaz

Executive Vice President, Royalton Hotels & Resorts

Resorts on your list: Royalton Hideaway Saint Lucia, Royalton Saint Lucia.

Full profile →
What people say

What guests say about this one, in full.

Royalton Hideaway Saint Lucia

Royalton Hideaway Saint Lucia

Google: 4 stars from 845 reviews. Of the 30 newest reviews inside the window: 18 praise, 4 mixed, 8 complaint; the business replied to 29. Read them on Google

Reddit: No recent public mentions found yet in the forums we read.

Complaint November 4, 2026 · Google review

“It was not up to the Marriott's standard. No wow factor, nothing impressive. There was a lot of construction happening on the property. As the staff was nice and very friendly, the service was subpar. Room service told us 45 minute wait each time we ordered breakfast and with that we waited LONGER…”

Service and staffFood and drinkRooms and upkeep
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Mixed October 31, 2026 · Google review

“The resort is in need of some major repairs. I can see it happening as this is our second stay but a lot of work is due. However one highlight was our couples spa treatment Natoria and Sandra made all our troubles go away at least for an hour. Lastly, Marriott, this is not in your favor the level…”

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Praise October 26, 2026 · Google review

“Again thanks for the lovely stay.”

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Praise October 23, 2026 · Google review

“Goal for hideaway resort, I ll be back with my wife soon. My buddy’s agree .”

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Praise October 22, 2026 · Google review

“Love ittttt”

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Praise October 22, 2026 · Google review

“Amazing! The best”

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Complaint October 20, 2026 · Google review

“This one the worst places I’ve ever stayed. Dirty furniture, tables are not wiped down, broken fixtures and rude staff. The cats own this property and I have a phobia of them. I’m a diabetic and called for room service, which if you’re lucky, takes 1hr and the menu is very limited. If you’re able…”

Service and staffFood and drinkRooms and upkeep
Read the reviews on Google →
Complaint October 14, 2026 · Google review

“⭐️ 1 Star – Extremely Disappointing Experience My experience at Royalton Saint Lucia fell far below expectations. Multiple rooms in my party smelled of mold and mildew, and staff often dismissed our concerns. We also encountered roaches, ants, mosquitoes, and geckos in the rooms. In one instance,…”

Service and staffRooms and upkeep
Read the reviews on Google →

Every summary links to the original post. Compare with the others on the list →

The facts

What the records show.

FactValueStatus and source
Own websitehttps://www.marriott.com/en-us/hotels/uvfhi-royalton-hideaway-saint-lucia-an-autograph-collection-all-inclusive-resort-adults-only/overview/Checked against a public source
AddressCap Estates, Cap Estate, Gros Islet, Saint Lucia LC01 101Checked against a public source
DistrictCap Estate (Smugglers Cove), Gros IsletChecked against a public source
Keys166Checked against a public source · Source
ProductAdults-only suites section of the shared Royalton campus; all-inclusive.Checked against a public source · Source
OwnershipHunter family (Royalton Group / Royalton International)Checked against a public source · Source
ManagementRoyalton Hotels & Resorts (formerly Blue Diamond Resorts)Checked against a public source · Source
Brand or flagAutograph Collection (Marriott), RoyaltonChecked against a public source · Source
Interval InternationalNot on Interval's public St. Lucia directoryChecked against a public source · Source
RCI / Resort Condominiums InternationalJoined The Registry Collection, RCI's luxury program, about 2018. Current standing not confirmed.Checked against a public source · Source
Operating statusOperatingChecked against a public source · Source
Public contact+1 758-731-1000 (local); +1-844-683-8959 (toll-free)Indicated by a public source; confirm
The money

What the resort keeps, week by week.

Public prices on Booking.com for seven nights and two adults, for the lowest refundable room found, with the taxes and fees shown at right. The commission range is our assumption, so ask what the resort really pays. A week that would otherwise sit unsold earns the resort nothing, and that is the real comparison for your program.

Sample weekWhat the resort keepsTaxes and source
Peak: February 13 to 20, 2027. Luxury Junior SuitePublic price $4,337, with VAT / Value Added Tax, City tax inside that price. The net rate is quoted before tax, so no net or OTA / Online Travel Agency comparison is worked out here until the pre-tax rate is known.Read November 8, 2026.
Shoulder: June 5 to 12, 2027. Luxury Junior SuitePublic price $4,214, with VAT, City tax inside that price. The net rate is quoted before tax, so no net or OTA / Online Travel Agency comparison is worked out here until the pre-tax rate is known.Read November 8, 2026.
Low: September 18 to 25, 2027. Luxury Junior SuitePublic price $4,578, with VAT, City tax inside that price. The net rate is quoted before tax, so no net or OTA / Online Travel Agency comparison is worked out here until the pre-tax rate is known.Read November 8, 2026.
What is moving

Dated news, offers and reviews.

KindWhat it saysWhen and source
Reviews, last ninety days27 Google reviews with text in the last 90 days. Most mentioned: Service and staff (14), Food and drink (9), Rooms and upkeep (6). Flags: New building or renovation (2), Quiet or closed weeks (2), Dining spend or meal plans (3).Google reviews saved November 2 to 8, 2026
NewsRoyalton Saint Lucia phased bar and lounge upgrades Aug 31 to Nov 13 2026 (Martini Mix, Scoops, SCORE Sports Bar); other bars and eight restaurants stay open.August 2026 · Source
NewsBlue Diamond Resorts renamed itself Royalton Hotels & Resorts at its 15th anniversary.September 2025 · Source
NewsAndrew Dawson (ex-Sunwing president) joins Royalton International as CFO.April 2026 · Source
How it sellsWestJet Vacations sells Royalton Saint Lucia (the Hideaway adults-only section is part of the same listing).Date not stated · Source
How it sellsInterval already has six Blue Diamond/Royalton resorts, all in Mexico and the Dominican Republic; none in St. Lucia.Date not stated · Source